Track Your Peptide Order: NovaPep Parcel Status
To check how your order is progressing, type your order number and your checkout email address into the form below. After the parcel is posted, that same form also displays its Australia Post tracking number.
Order Status Stages for Your Peptide Delivery
| Status | What it means |
|---|---|
| Packed | Your vials are packed and waiting for Australia Post. |
| Dispatched | We have lodged the parcel and emailed you the tracking number. |
| Delivered | Australia Post has marked the parcel delivered. Put the vials in the fridge as soon as they are with you. |
Order by 3pm for a Same-Day Tracking Email
We post orders placed before 3pm on a business day on that same day, and the tracking email is sent once the parcel is lodged.
Can't See the Dispatch Email?
Look in your junk, spam and promotions folders. For any dispatched order, the form on this page will show the tracking number too.
Track Your Parcel With Australia Post
A newly issued tracking number frequently shows nothing more than shipping details received. On the day of posting that is expected, because the first proper scan only happens once the parcel arrives at a sorting facility, normally that evening or the following morning. After that, you will see it travel between facilities, head out for delivery, and either be delivered or held for pickup at a post office or parcel locker.
Standard post generally arrives about 3 business days after dispatch, and express in about 1 business day. Deliveries to regional and remote areas can take longer. Our page on delivery times and costs has the full details.
Order Help for Late, Lost or Damaged Parcels
If tracking has not moved for several business days, or it says delivered but the parcel is missing, email us your order number within 7 days of the expected delivery date. We will raise an enquiry with Australia Post and keep you updated. If something arrived broken, include photos and read our refund and replacement policy. The contact page is another way to get in touch.